This means you'll usually receive back less than you originally paid. We refund cancelled and returned orders at the buy-back exchange rate of the day we process them. After that date we'll cancel your order and return it to the processing centre. Orders sent to a branch are kept there for 10 working days from the delivery date you chose. We can only deliver to the British mainland and Northern Ireland and it must be to the cardholder’s billing address. We may not be able to guarantee deliveries to certain remote areas within the United Kingdom. Copies of these are available from Royal Mail on request.ĭifferent timescales may apply to Scotland and Northern Ireland. Royal Mail’s Special Delivery conditions apply. We send home delivery orders using Royal Mail Special Delivery. Please note – once you’ve confirmed your order, we can’t change your delivery address or day. If you live in Scotland, Northern Ireland, or a remote area, delivery may take longer. If Monday is a bank holiday, delivery will take place on the next working day. Saturday, Sunday, bank and public holidays are not working days. Next-day delivery cut-off times apply to working days. If you place an order after this time, you can collect it on the second working day. For example, if you order on a Saturday, the money will be available on Tuesday. You can collect your order from your chosen branch after 4pm on the next working day. Place your order before 1pm on a working day for next-day collection. If you place an order after this time, delivery will take place on the second working day. For example, if you order on a Saturday, delivery takes place on Tuesday. Place your order before 1pm on a working day for next-day delivery. Home delivery will take place before 4pm on the next working day.
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